FAQ

  • Are the candles cruelty free?

    Yes. All our energy candles are carefully made with soy wax and come with a lid.

    Large and small candles come with a jar crafted from Borosilicate glass, which will not crack in extreme temperatures. The lid is made from ethically sourced Acacia wood.

    When the candle is finished reuse the jar!

  • do you own a physical store

    Currently The West Hampstead Witch is exclusively available on our website or TikTok shop. We hope to one day own a physical shop!

  • do you make custom orders

    Yes we do!

    We can make:

    custom energy candles , anointed candles and spell jars.

    Please email us with your requirements and we will get back to you with a quote - Please also be aware that custom orders may take longer depending on what we have in stock.

  • how long will delivery take?

    At our checkout page you have the option to chose between Royal Mail tracked 24 and Royal Mail tracked 48.

    We will endeavour to get your package sent out within 2 days of receiving the order.

    If ordered on a Friday the parcel will be posted Monday morning.

  • do you accept returns

    Unfortunately we are unable to accept returns on orders that are no longer wanted or that you have changed your mind on.

    If any items arrive broken please let us know within 7 days via the email at the bottom of the page. Quoting ‘FAULTY ITEM’ and your order number. We will be happy to assist the next stage.

    I request that you check your order on receiving it and take pictures of any broken items.

  • are returns free?

    No they are not.

    If you are returning a faulty item, have emailed us about the return and we have agreed to it

    You will have to cover the cost of the return postage. Purely because are such a small business

  • what payment methods do you accept?

    Currently we are only accepting payments via PayPal, we are looking into other payment options for the future.

  • do you ship internationally?

    Yes we do, we can ship up to 2kg to mainland Europe and the USA, please select international shipping at check out.

    If you order through our TikTok shop international shipping is also vailable for you.

  • Are the crystals pre cleansed?

    Yes!

    All of our crystals are charged each month under the light of the full moon. They are also smoke cleansed before making their way to you.

    We also only buy from ethically sourced crystal retailers